FAQs

All of our custom cakes are priced out on an individual basis, so we will work with you to figure out exactly what will work for your guest count and budget. Generally, the cost of a custom cake gets determined by size and design. We have a starting price of $180+ tax for 1 tier designs and $210+ tax for 2 tier designs. 

One tier designs can range from 10 servings up to 50. We recommend to go for two tiers for a serving size of 25 people and up, so the cake won’t look too flat and wide.  2 tiers can range from 25 to 50 servings. The smallest 3 tiers would be for 50 people and start at $350+ tax.

It means that we source our ingredients carefully and avoid hydrogenated ingredients, chemicals, pesticides, GMO’s and Hormones or Antibiotics. Many of our ingredients are organic, like our berries. We also seek local ingredients whenever possible, like our sweet potatoes, eggs, pecans and apples and blueberries during season.

The cost of custom cakes is mainly determined by labor cost. It takes just as long to do a customized 6” cake as it would for a 9” cake, hence the price is the same.

Custom cake work takes time, our cakes are baked from scratch and sit on handmade fondant boards.  We ask for a MINIMUM of 1 week’s notice for custom cake work, depending on the level of customization you’re looking for. Notice means that we have received payment for the order. Failure to plan on your part does not constitute an emergency on our part! If we are already booked up for a weekend, we will let you know. We often can and do accommodate last-minute requests, but it cannot be guaranteed if you are not within the proper time frame.

For bigger projects, we recommend securing it with a deposit. When we accept your custom cake order, there is a lot that goes into making sure your order gets completed on time. From ordering materials to hand-making pieces, and even turning down other orders to ensure your order is completed to the highest standard. A deposit will let us know you’re serious about placing your order and allow us to get the ball rolling to completing your order. Deposits are NON-REFUNDABLE because the deposit will reserve your event date and labor hours. Deposits are 50% of the total of the custom order. Meaning we turn down other orders, order materials ahead of time, etc, to make sure your order is completed to the highest standard.

Since custom cakes are so labor intensive we cannot afford to risk someone changing their mind last minute.  We do not start work on any project unless it has been paid in full.

We offer to go tastings only at this point. We charge $50 for 5 cake flavors and 5 filling options and require 2-3 days’ notice. Please let us know if you have any allergies or dislikes.

Yes, we do offer delivery service for the NYC area, Long Island, and parts of New Jersey.  Fees start at $40 and can go up to $150, depending on location. We do require at least 3 days’ notice to coordinate with the drivers we use. We can’t do a day off requests for delivery.

We will try our best to get back to your request within 24 hours, but since we are a small bakery that is not always possible. Please allow for 2 days before you follow up with a phone call. 

Since we also offer the possibility to be contacted by social media and text messages, please stick to one way of contact and don’t double up in different media. It is really confusing, especially since your profile names are sometimes different on different platforms.

We don’t offer vegan baked goods. All of our recipes include either dairy or eggs.  Most of our recipes are nut-free, but we are not a nut-free environment. We are careful to avoid cross-contamination if we are aware of allergies but can’t guarantee it.  If there are severe allergies, please choose a nut-free bakery. Gluten-free we offer vanilla or chocolate cake only.

We prefer that our customers book at least 1.5-2 weeks in advance.

We do not do traditional wedding cakes, however, you can submit an email to info@AnneeCakes.com and we can advise on an Evercake version using two of our cakes that can be tiered together. Please note, we do not offer any cake tastings or set up for in-person consultations.

We do not do traditional wedding cakes, however, you can submit an email to info@AnneeCakes.com and we can advise on an Evercake version using two of our cakes that can be tiered together. Please note, we do not offer any cake tastings or set up for in-person consultations.

We currently offer 8 signature flavors- strawberry chiffon, blue velvet, chocolate cake w/chocolate fudge, vanilla cake w/ french cream and raspberry, dark choc cake with whipped hazelnut, combo choc & vanilla cake w/dulce de leche, vanilla cake w/ whipped lemon mousse, and vanilla cake with lemon custard and raspberries.

To see what cake flavors we offer by design, just click the drop-down menu once you select a design you like and the flavors will populate there. You can also sort by our cake flavors as well by selecting “All Products” in the filter.

We do not stray very far from the designs shown on our website, but can work with you if it’s within those approximate parameters. Just send an email to info@AnneeCakes.com and we will get back to you to discuss the project. You can also check out our Instagram for images of past custom cakes (@theEvercake).

No, we do not. Our aesthetic is using buttercream as our base and fresh flowers, macarons, or sprinkles as embellishments. We generally do not create special cake shapes, tiered intricate wedding cakes or fondant-covered themed cakes.

Our main frosting is a Swiss meringue frosting made of sugar, eggs, vanilla and butter. We do also offer a traditional American buttercream for certain cakes. Our delicious whipped cream frosting for our strawberry chiffon cakes is slightly less sweet.

No, they are not. Our cakes contain traditional ingredients like butter, sugar and flour.  We are currently working on a delicious GF option for 2022.

Please email us at info@AnneeCakes.com and we’ll get back to you shortly.

Not yet. Stay tuned!

All orders that are placed and canceled within 24 hours will receive a full 100% refund. Any orders past this timeframe will be charged 50% of the total.

Due to the tedious, handcrafted nature of our baked goods, we are unable to provide refunds or exchanges for any of our items once a cake has been received by the designated party.  Refunds requested due to decorating style, color shade or general decoration design will not be honored. Refunds requested due to flavor are subjective and will also not be honored. You may qualify for a store credit if the product is brought back to us and the quality of the cake is determined not to meet our standards. Quality determination is solely at the discretion of The Evercake.

We are always open since we are an online bakery! Please place your order any time specifying the date and time that you need it delivered. We will contact you if we run into any issues with your order when we see it on our end. We do not have a storefront so no walk-ins or pickups at this time.

We can modify cake designs within reason and if our Production schedule allots. We are not able to make last minute substitutions or design modifications if it lands 1-3 days prior to the delivery of the cake order.